Terms of service

§1. GENERAL PROVISIONS

1. These Terms and Conditions set out the rules for using the THE BIKE LAB online store available at thebikelab.pl, placing orders, entering into sales contracts, making payments, arranging deliveries, exercising the right of withdrawal and submitting complaints.

2. The Seller is TMX NATALIA JABŁOŃSKA, ul. Florencka 2/3, 62-080 Tarnowo Podgórne, Poland, VAT ID 7812083379, REGON 361254397.

3. THE BIKE LAB is the trading name of the online store operated by TMX NATALIA JABŁOŃSKA.

4. The Seller may be contacted:

• by e-mail: dominik@thebikelab.pl,
• by phone: +48 534 754 330.

5. These Terms and Conditions are made available to the Customer free of charge in a form that enables them to be saved and reproduced.

§2. ELECTRONIC SERVICES

1. Through the Store, the Seller enables, in particular, browsing the product range, placing orders, using the available contact methods and – where such functionality is available – using a Customer Account.

2. To use the Store, the Customer requires a device with Internet access, an up-to-date web browser and an active e-mail address to the extent necessary to place an order.

3. The Customer is required to use the Store in accordance with applicable law and to refrain from providing unlawful content.

§3. PRODUCTS AND AVAILABILITY

1. THE BIKE LAB offers both products held in stock and products available under the Available to Order model.

2. Products held in stock are normally prepared for dispatch within 0–1 business day.

3. A product marked as Available to Order is not currently held in THE BIKE LAB stock and is ordered for the Customer after the order has been placed.

4. The typical estimated fulfilment time for an Available to Order product is 15–45 business days, unless a different timeframe is stated on the relevant product page.

5. The fulfilment time for an Available to Order product includes the time required to source the product and prepare it for dispatch. The applicable transit time to the Customer must be added to this period.

6. If the expected fulfilment time changes significantly, the Seller will inform the Customer.

7. The fact that a product is marked as Available to Order does not mean that the product is made to the Customer's individual specifications and does not automatically exclude the right of withdrawal.

§4. PLACING ORDERS AND CONCLUSION OF THE CONTRACT

1. The Customer places an order by selecting a product, its variant or configuration, adding the product to the cart, providing the information required to fulfil the order and selecting an available delivery and payment method.

2. Before placing an order, the Customer is informed of the products included in the order, their price, delivery costs and the total amount payable.

3. An order involving an obligation to pay is placed by using a button or function that clearly informs the Customer that placing the order entails an obligation to pay.

4. After placing an order, the Customer receives confirmation that the order has been received at the e-mail address provided.

5. The sales contract is concluded once the Seller accepts the order and sends the Customer an order confirmation, subject to cases where the content of the message sent by the Store indicates otherwise.

6. If the order cannot be fulfilled, the Seller will inform the Customer and refund any payments received in respect of the unfulfilled part of the order.

§5. PRICES AND PAYMENTS

1. Product prices are displayed in the Store in the currency applicable to the relevant market or Store settings.

2. The final product price, delivery cost and total amount of the order are presented to the Customer before the order is placed.

3. The Customer may use the payment methods currently available during checkout, which may include in particular:

• payments processed by Przelewy24,
• PayPal,
• Shopify Payments,
• payment cards and other methods available through the above systems.

4. The availability of individual payment methods may depend on the country, device and Store configuration.

§6. SHIPPING AND DELIVERY

1. THE BIKE LAB orders are fulfilled from Poland.

2. Delivery is available within Poland and to European countries available during checkout.

3. Depending on the delivery destination, parcel size and available shipping method, the Seller uses, among others, the services of DPD, InPost, FedEx and Poczta Polska.

4. For products held in stock, the estimated transit time after the parcel has been handed to the carrier is:

• Poland: 1–2 business days,
• Europe: 3–10 business days.

5. For Available to Order products, the applicable transit time must be added to the estimated fulfilment time of the product.

6. The delivery times stated are estimates and may change due to, among other things, the destination country, carrier, public holidays or circumstances outside the Seller's control.

7. Current delivery costs and available shipping methods are presented to the Customer during checkout.

8. Detailed information regarding delivery is also available in the Store's Shipping Policy.

§7. RIGHT OF WITHDRAWAL

1. A Consumer has the right to withdraw from a distance contract without giving any reason within 14 calendar days from the day the product is received.

2. To meet the deadline, it is sufficient to send a statement of withdrawal before the withdrawal period expires.

3. The statement may be sent, in particular, to: dominik@thebikelab.pl.

4. After submitting the statement of withdrawal, the Customer should return the product without undue delay and no later than 14 days from the date of withdrawal to:

5. The direct cost of returning the product following withdrawal from the contract is borne by the Customer, unless the Seller expressly decides otherwise.

6. The Seller will refund the payments received from the Consumer, including the cost of the least expensive standard method of delivery offered for the relevant order, no later than 14 days from the date on which the Seller receives the statement of withdrawal.

7. The Seller may withhold the refund until the returned product is received or until the Customer provides proof that it has been sent back, whichever occurs first.

8. The refund will be made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not incur any additional cost.

9. The Consumer is responsible for any reduction in the value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

10. Detailed information regarding withdrawal from the contract is available in the Store's Returns Policy.

§8. PERSONALISED PRODUCTS

1. The fact that a product is sourced or ordered by THE BIKE LAB after the Customer places an order does not exclude the right of withdrawal.

2. The right of withdrawal does not apply in cases provided for by applicable law, in particular in relation to non-prefabricated goods made to the Consumer's specifications or intended to satisfy the Consumer's individual needs.

3. This may apply in particular to products manufactured or prepared according to individually agreed Customer specifications, where the product is made specifically in accordance with those specifications.

§9. COMPLAINTS – LACK OF CONFORMITY OF GOODS WITH THE CONTRACT

1. The Seller is responsible to the Consumer for the conformity of goods with the contract in accordance with applicable law, in particular the Polish Consumer Rights Act.

2. If the goods do not conform to the contract, the Consumer may request repair or replacement in accordance with applicable law.

3. In cases provided for by applicable law, the Consumer may also submit a statement requesting a price reduction or withdraw from the contract.

4. A complaint may be submitted in particular:

• by e-mail: dominik@thebikelab.pl,
• by post: TMX NATALIA JABŁOŃSKA, ul. Florencka 2/3, 62-080 Tarnowo Podgórne, Poland.

5. To facilitate the processing of a complaint, we recommend providing information that enables the order to be identified, describing the lack of conformity identified and indicating the Customer's request. Failure to provide this information does not deprive the Consumer of any rights granted under applicable law.

6. The Seller will respond to a Consumer complaint within 14 days of receiving it.

7. Repair or replacement of goods will be carried out within a reasonable time and without significant inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which they were purchased.

8. The costs of repairing or replacing goods that do not conform to the contract, including in particular shipping, transport, labour and material costs, are borne by the Seller in accordance with applicable law.

§10. MANUFACTURER'S GUARANTEE

1. Some products may be covered by an additional guarantee provided by the manufacturer or another guarantor.

2. The scope, duration and conditions of the guarantee are set out in the guarantee statement applicable to the relevant product.

3. The guarantee is independent of the Consumer's statutory rights against the Seller arising from the lack of conformity of the goods with the contract.

§11. PERSONAL DATA PROTECTION

1. The controller of Customers' personal data is TMX NATALIA JABŁOŃSKA.

2. Detailed information regarding the processing of personal data and the use of cookies is available in the Store's Privacy Policy.

§12. OUT-OF-COURT DISPUTE RESOLUTION

1. A Consumer may use out-of-court complaint and redress procedures in accordance with applicable law.

2. Information regarding available out-of-court consumer dispute resolution procedures is available, among other places, on the websites of the Polish Office of Competition and Consumer Protection.

§13. FINAL PROVISIONS

1. Contracts concluded through the Store are governed by Polish law, subject to mandatory consumer protection provisions applicable to the relevant Customer.

2. Matters not regulated by these Terms and Conditions are governed by applicable law, in particular the Polish Consumer Rights Act and the Polish Civil Code.

3. The Seller may amend these Terms and Conditions for valid reasons, in particular in the event of changes in applicable law, payment or delivery methods, Store functionality or the scope of the Seller's business activities.

4. Any amendment to these Terms and Conditions does not affect rights already acquired by Customers or the terms of contracts concluded before the amendment comes into force.